Patient Experience

We promise we aren't scary

From the moment you make an appointment to your first step inside the Mackay Customs House, we hope that you will feel the difference. Our friendly and welcoming team will take the time to make you feel at ease and comfortable... and we're always up for a good chat.

When you arrive, Kirrilea, our awesome practice manager, will show you through to our waiting room. If your details require updating, Kirrilea will assist you with our paperless forms.

Make yourself at home and enjoy a tea or coffee as you take in the beautiful architecture of one of Mackay's most iconic buildings. If you would like to freshen up or brush your teeth before your appointment, Kirrilea will walk you to our patient amenities where we will provide you with a complimentary toothbrush and paste.

If you would like to see more of the Customs House, we would love to show you around. Take a trip back in time as you wander the halls and look through beautiful historic photos of Mackay. 

When it is time for your appointment, Dean and our energetic lead clinical assistant, Emily, will walk you through to our clinic. This room was once the Customs House sub-collectors office and is adorned with original skirting boards, beautiful arch windows and a grand fireplace (which we do not intend to light anytime soon). 

We offer comfort pillows, lip balm and relaxing music to make your appointment stress free. If you would like to listen to a particular song or genre, please let us know. We will be happy to accomodate any requirements you have during your appointment.

Dean and Emily will take the time to thoroughly examine your head, neck, teeth and gums. We will photograph your teeth with our high definition tooth-cam, talk you through an in-depth, yet easy to understand overview of your mouth and answer any questions you may have. 

Before any ongoing treatment, we will always provide you with a detailed plan outlining the approach we recommend to achieve your dental goals. If you have any questions about this plan or would like clarification on a particular treatment, Dean will be happy to help at any time. Please phone us during office hours or message us on Facebook after hours.

At Dean Williamson Dental, we strive to provide the absolute best patient experience to every single person who walks through our doors. We will work with you, listen to your ideas and tailor our treatment to your timeframe and budget.

 

Everyone deserves to have healthy teeth and gums and we are here to help you achieve this. We cannot wait to welcome you to our family.